Refund policy

As a condition of Séura’s acceptance of a returned Product, for any reason, Purchaser must obtain from Séura, a Return Merchandise Authorization Number (the “RMA Number”) before returning any Product to Séura. An RMA Number may be obtained from Séura at the address and telephone number on the Order Documents. Products returned to Séura by Purchaser without an RMA Number will not be accepted and Purchaser shall receive no credit for such return. No credit or debit memos will be issued in Purchaser’s favor until after Séura has received and inspected the returned Products. Returned Products shall be subject to a twenty-five percent (25%) restocking charge, plus the cost of all freight and other expenses, of any kind, relative to the returned Products. Custom Products may not be returned at any time. RMA Numbers will not be issued for Product returns (excluding warranty returns) after thirty (30) days from the date the Products were originally delivered to the shipper by Séura, unless otherwise agreed to by Séura, in writing.